Shipping and Returns offers a variety of shipping methods for your convenience. Shipping and handling fees are calculated by factoring in the value and weight of the product and the shipping method you are requesting. You can get a shipping cost estimate by choosing the item you would like to order and then enter your shipping address into the shipping estimator.

Shipping Options

Shipping Method

Estimated Delivery Date

Ground Service 1-10 Calendar Days
USPS Priority Mail 5-7 Business Days
2nd Day Express Guaranteed within 2 business days
Orders placed by Noon ET will be delivered in 2 business days for an additional fee.
Next Day Delivery Guaranteed within 1 business day
Available to most destinations. Orders placed by Noon ET will be delivered by the end of the following business day for an additional fee.

Your shipping address must be a street address to ensure proper delivery of your order. Please contact our Customer Care Department for assistance if you do not have a street address by phone (888) 926-7893 or email at

Need an order shipped to an APO/FPO/US Territory, Alaska, Hawaii or Canada? A Customer Care Representative would be glad to help you place your order when you call (888) 926-7893, Monday-Friday 8:30AM-7:00PM ET.

Free Shipping Promotions

* Offers of free shipping are for Ground Service and apply to the contiguous United State only. Other restrictions may apply, see promotion for details.
* Promotional codes do not apply to clearance, sale or drop ship items.

Returns & Exchanges

Ship back the item(s) you would like to return per the instructions given to you by our Customer Care Department. To process your return quicker, please include in your return package:

  1. Completed the Return Form
  2. Order number and/or a copy of the packing slip
  3. Return Authorization number issued to you by your Customer Care Representative
  4. Written reason for your return
  5. All returned items must be in original condition, unused and with original tags and packaging.
  6. The customer is responsible for all shipping charges on returned/exchanged products.
  7. is responsible for shipping charges on re-shipment of exchanged products only.

We will reimburse the credit card you used to make your purchase for the price you originally paid for the returned item(s), less shipping. In most cases, the return credit will appear on your credit card statement in the next regular billing cycle. If the item(s) being returned was a gift, an online eGift Card will be issued in lieu of a refund. Returns made more than 30 days past the original purchase date will be honored with a eGift Card in lieu of a refund.

Personalized or customized merchandise is non-refundable.

If you have questions about returns, please contact Customer Care at (888) 926-7893.

Send Return Items To:
Attn: Customer Care
61 Clark Road
Battle Creek, MI 49037